Refund policy

Return Eligibility

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, items must be:

  • Unused

  • In the same condition as received

  • In original packaging

  • Accompanied by a receipt or proof of purchase

Used personal care and skincare products are not eligible for return.

How to Start a Return

To initiate a return, please contact us at shop@puretallowco.cawithin 14 days of delivery.

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return Address:
Pure Tallow
120 Nonquon Road, Unit 97
Oshawa, ON L1G 7E6
Canada

Return Shipping & Restocking Fee

Return shipping costs are the responsibility of the customer unless the return is due to an error on our end (such as receiving an incorrect or damaged item).

Approved returns are subject to a 5% restocking fee, which will be deducted from your refund.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Used skincare or personal care products

  • Sale items

  • Gift cards

  • Custom or personalized orders

Exchanges

We do not offer direct exchanges. To receive a different item, please return your original purchase (if eligible) and place a new order once the return is approved.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason. Returned items must be unused, in original packaging, and include proof of purchase. A 5% restocking fee still applies unless prohibited by law.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be issued to your original payment method within 10 business days, minus the 5% restocking fee and any applicable shipping costs. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at shop@puretallowco.ca.